SMALL SERVICES WITHOUT RED TAPE * 81
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Problem
Departments and public services don't work if they are too large. When they are large, their human qualities vanish; they become bureaucratic; red tape takes over.
Solution
In any institution whose departments provide public service:
1. Make each service or department autonomous as far a possible.
2. Allow no one service more than 12 staff members total.
3 House each one in an identifiable piece of the building.
4. Give each one direct access to a public thoroughfare.
Select High Order Pattern and to it.
Select Low Order Pattern and to it.